Stay calm and be specific: tell them the site, the date and what they asked about, from the consent record. Many people forget forms they filled out weeks ago. If they still want no calls, thank them and add them to your do not call list.
A simple line: "No problem. It shows you asked for help with a tax balance online on March 3rd. I can send that to you. Is now a bad time, or should I not call again?"
Always give your name, your firm and a number to reach you. Never say you are with the IRS.
If they say stop, add them to your internal do not call list within 10 business days and keep them there for 5 years.
Updated October 2026. Market prices are list prices from public seller pages. Results depend on your firm. Not every lead becomes a case.