Bad Number Credit Policy.

7. Bad Number Credit Policy

7.1 If a phone number in your order is disconnected or not in service, you may ask for a credit within 72 hours of delivery using the "Report bad number" button.

7.2 We check the number. If it is disconnected, we give you a replacement lead or wallet credit for that lead's price. Credit, not cash. Never cash back.

7.3 These do NOT qualify: no answer, voicemail, busy, the person changed their mind, owes less than they said, already hired a firm, is not interested, or a number on a do not call list.

7.4 Credits are capped at 10% of the leads in a pack.

How to report one

Open the lead in My leads and tap Report bad number. We check the number and answer within 1 business day.

Leads nobody touches

If nobody calls, texts, notes, or moves a lead for 30 days, we flag it. You and your team leader get an alert. If it is still untouched 30 days after that, it goes back into rotation so it does not go to waste. One call or note keeps it yours.

This policy is Section 7 of the Terms of Service. Questions? Contact us